In the fast-paced world we live in, support workers who have the ability to mend computers and networks, plus give regular help to users, are essential in all areas of industry. Due to the progressively multifaceted levels of technology, more and more trained staff are required to run the many areas we've come to rely on.

Many training companies have a handy Job Placement Assistance facility, designed to steer you into your first job. Having said that, occasionally there is more emphasis than is necessary on this service, because it's relatively easy for any motivated and trained individual to find work in the IT industry - because there's a great need for well trained people.

Help with your CV and interview techniques may be available (if not, see one of our sites for help). Ensure you bring your CV right up to date straight away - don't leave it till you pass the exams! You'll often find that you will be offered your initial position while still studying (occasionally right at the beginning). If you haven't updated your CV to say what you're studying (and it isn't in the hands of someone with jobs to offer) then you won't even be considered! The most efficient companies to help you find a job are generally specialist locally based employment services. As they're keen to place you to receive their commission, they're perhaps more focused on results.

Please be sure that you don't put hundreds of hours of effort into your studies, and then just stop and leave it in the hands of the gods to secure your first position. Get off your backside and get out there. Put the same resource into landing the right position as you did to gain the skills.

How the program is actually delivered to you isn't always given the appropriate level of importance. In what way are your training elements sectioned? And in what order and how fast does each element come? Normally, you'll join a programme requiring 1-3 years study and get sent one module each time you pass an exam. This may seem sensible until you think about these factors: What happens when you don't complete every exam? What if you don't find their order of learning is ideal for you? Because of nothing that's your fault, you may not meet the required timescales and not receive all the modules you've paid for.

To be straight, the best option is to have their ideal 'order' of training laid out, but make sure you have all of your learning modules right from the beginning. Everything is then in your possession in the event you don't complete everything quite as quick as they'd want.

Validated exam preparation and simulation materials are a must - and absolutely ought to be obtained from your training supplier. As a lot of examining boards for IT are American, you need to become familiar with their phraseology. It isn't good enough merely understanding random questions - they have to be in the same format as the actual exams. 'Mock' or practice exams can be enormously valuable in helping you build your confidence - so that when you come to take your actual exams, you will be much more relaxed.

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